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Alerting

Alerts notify you when something needs attention. Instead of watching dashboards constantly, set up alerts to proactively inform you of issues.

Recommended: Grafana Alerting​

For most teams, Grafana Alerting is the easiest way to get started. You configure alerts directly in the Grafana UI - no YAML files or deployments needed.

What You Can Alert On​

  • Log patterns: Alert when error logs exceed a threshold
  • Metrics: Alert when request latency is too high
  • Absence: Alert when expected data stops arriving

Security Note​

Authentication Mode

Grafana alerting requires your organization in Grafana to use BasicAuth mode to connect to the databases (instead of OAuth). This is a slightly different security model. Contact the Platon team on #platon to enable alerting for your organization.

Setting Up Grafana Alerting​

  1. Go to Grafana
  2. Navigate to Alerting → Alert rules
  3. Click New alert rule
  4. Configure your query and threshold
  5. Set up notification destinations (Slack, Teams)

Notification Channels​

Grafana can send alerts to:

  • Slack: Post to a channel
  • Microsoft Teams: Post to a channel

Configure destinations in Alerting → Contact points.

Learn More​

Alternative: Prometheus Rules​

For teams that prefer alerting as code - configuration files version-controlled alongside your application - or want to notfy the service center on certain alerts, see Prometheus Rules & Argus.